Comments on: Blueface make personal attack, unfounded slurs on former customer

By: emmanuel

emmanuel — Sun, 07 Dec 2008 12:42:15 +0000

Tom, I happen to visit your site and went through all that you wrote about Blueface. I am a Blueface customer for about 2 years now and I must say I have no wrong word to say about their service; very good and prompt response to customer’s queries. If the speed of your broadband is poor, it ultimately affects the quality of your VoIP. well, I hope you’re happy with the service you’re getting where you’re based now.

By: Jack Black

Jack Black — Wed, 03 Sep 2008 16:32:23 +0000

Man you are such a moaning git.

By: Tom Raftery

Tom Raftery — Thu, 12 Jun 2008 12:59:40 +0000

@Debbie – I agree absolutely

@Joe – Exactly Joo, I am not exactly the average home user. Imagine if I was though. When I was asked to enable port forwarding on my router, I knew what they were talking about and set it up. Can you see any average home user doing that?

By: Joe Garde

Joe Garde — Thu, 12 Jun 2008 12:55:24 +0000

this exercise has cost his reputation lots more than 300… silly stuff – you are not exactly the average home user either Tom

By: Debbie

Debbie — Thu, 12 Jun 2008 12:27:47 +0000

They obviously haven’t invested much in PR or customer service training (and the CEO should lead from the top anyway). Even if the allegations were true that is an atrocious way to behave.

By: 5 rules to get customer support right « Always New Mistakes

5 rules to get customer support right « Always New Mistakes — Thu, 13 Mar 2008 12:30:48 +0000

[...] this point I want to share two stories. The first one happened to my blogger friend Tom Raftery. Blueface’s CEO confronted him in a really nasty way. This case is even worse, not only are you attacking a former customer, [...]

By: Ivan | SeoConsultant.ie

Ivan | SeoConsultant.ie — Tue, 26 Feb 2008 14:51:13 +0000

With Linksys, Netgear and 3Com routers I had exactly the same problem. I thought I am going mad actually. Then I saw something called Zoom (or something similar) in PC World, for some 60 Euros if I remember correctly. On the box it said it is a DSL broadband router / modem with VIOP QoS. I also had a QoS problems since I have 5 PCs competing for the uplink (poor 256!) with the VIOP phone. That solved QoS but the Blueface as such had serous blackouts on my end.

Then I found FritzBox. I know I sound like the advertisement, but FritzBox solved all the problems. 6 months now, and not a single problem with the Blueface (Not â€˜Blue Farceâ€™ â€“ and my spelling checker suggests!). If you decide to get FritzBox, make sure it is for the Irish market, since the â€˜ordinaryâ€™ one, since it is made in Germany, will not recognise the DSL signal here. Different frequency â€“ different standard in UK and Ireland as opposed to the continent (Annex A vs. Annex B).

Anyway, my Blueface works now. And Works well. Call me if you want to try! ïŠ 076 670 8888.

Ivan | http://www.SeoConsultant.ie

By: mj » Blog Archive » You can’t please everyone.

mj » Blog Archive » You can’t please everyone. — Tue, 26 Feb 2008 13:29:02 +0000

[...] while I think there have been some extreme adverse reactions recently, I think it’s relatively healthy for businesses to be open and transparent as much as [...]

By: Bock the Robber

Bock the Robber — Wed, 20 Feb 2008 00:19:55 +0000

It looks like a bad case of Bluetongue Disease

By: Damien Mulley » Blog Archive » How not to interact with bloggers if you’re a CEO

Tue, 19 Feb 2008 13:02:21 +0000

[...] Except a conversation is two way. Not abuse. No problem, it won’t be reproduced. Tom recently blogged about the fun he had with the CEO of [...]

By: mj

mj — Sat, 16 Feb 2008 21:05:19 +0000

no no no no
the customer is frequently wrong.

By: Max Zting

Max Zting — Sat, 16 Feb 2008 14:00:08 +0000

There is a simple rule and it works and is obeyed: customer is always right!!!! no matter what happens the customer is always right.

By: John McBride

John McBride — Fri, 15 Feb 2008 22:35:56 +0000

I have had mixed experiences with Blueface, Freespeech and others using VoIP, but the Blueface support has in the past been helpful. There are issues with port forwarding and VoIP media streams which can be difficult at times to get around with firewall implementations.

Bottom line is I don’t think I trust them (VoIP providers) enough to use them as a main contact number as of yet.

Too many variables – unreliable internet connections, the providers changing configuration (source IP address / port) and software updates mostly with no notice to customers.

By: Tom Raftery

Tom Raftery — Fri, 15 Feb 2008 09:18:02 +0000

@Michael, Thanks for stopping by and commenting. I don’t think there is any prob with my router to be honest. It is a bog standard Netopia 3347 which I have been using since 2005 with no problems.

There may have been a hardware problem with the ATA alright but we will never know as Feargal never made good on his offer of a replacement ATA (if there was a problem with the ATA, it would have been covered under warranty as it was less than 1yr old).

I don’t have any problem with CEOs defending their company as long as they do so in a constructive manner but making personal attacks and false allegations against customers will only serve to give the CEO and the company a bad name.

By: Michael Walsh

Michael Walsh — Thu, 14 Feb 2008 23:57:07 +0000

As someone who has aligences to neither side, I’m not in 100% agreement with either of you. I know some happy blueface customers.

Perhaps Tom has a really poor router. Most home broadband routers are just the worst technology, and a huge number of expensive broadband routers have strange behaviours but otherwise appear to work fine. Perhaps replacing both your router and ata would have solved the problem.

But meh, I do know people happy with blueface and even if their CEO has temporarily got wrapped up in overzealous defending of his company against the big bad blog bubble, I still wouldn’t be put off their service – well, not just yet anyway.

By: luca

luca — Thu, 14 Feb 2008 16:25:14 +0000

Funny…

By: Tom Raftery

Tom Raftery — Thu, 14 Feb 2008 00:28:05 +0000

Ken – ROFL

By: Ken Stanley

Ken Stanley — Thu, 14 Feb 2008 00:05:57 +0000

What’s the bets Tom didn’t set up port forwarding on his router?

By: Robert Synnott

Robert Synnott — Wed, 13 Feb 2008 22:32:31 +0000

Two more companies go mad on Internet…

As you know, I am a great connoisseur of Internet mad people.I have a couple for you today.The first is an Irish company called Blueface, who do VOIP (possibly pronounced voyp; Voice Over IP). They found an old post on……

By: stabber

stabber — Wed, 13 Feb 2008 20:11:45 +0000

Ha Ha Ha

2 IT Guys fighting in a corner about nothing and all of us watching…
HA HA HA